F&Q

📦 Orders & Delivery

1. How long does delivery take?

Our standard delivery takes 2–4 working days within the UK. You will receive updates once your order has been dispatched.

2. Do you offer next-day delivery?

We are working on offering express delivery soon. For now, all orders are shipped via standard delivery.

3. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking link, allowing you to follow your delivery in real time.

4. Do you ship internationally?

Currently, we only ship within the UK. We hope to expand internationally in the near future.

5. How much is delivery?

Delivery costs are calculated at checkout based on your location and order size.

🎁 Products & Customisation

6. Can I customise my gift box?

At the moment, our boxes are pre-curated to ensure a perfect balance of elegance and quality. Custom options may be available in the future.

7. Will the recipient see the price?

No, all our gift boxes are sent without pricing information, making them perfect for gifting.

8. Can I include a personalised message?

Yes! You can add a personalised message at checkout, and we will include it beautifully inside the box.

9. What if an item is out of stock?

If a product becomes unavailable, we may replace it with a similar item of equal or higher value while maintaining the overall aesthetic.

💳 Payments

10. What payment methods do you accept?

We accept all major debit and credit cards, as well as other secure payment methods available at checkout.

11. Is my payment secure?

Yes, all transactions are processed through secure, encrypted payment systems to ensure your safety.

🔄 Returns & Refunds

12. Can I return my order?

Due to the nature of our products, we currently do not accept returns unless the item arrives damaged or incorrect.

13. What if my order arrives damaged?

We’re very sorry if this happens. Please contact us within 48 hours of delivery, including photos, and we will resolve the issue promptly.

14. Can I cancel or change my order?

If your order has not yet been dispatched, we may be able to cancel or update it. Please contact us as soon as possible.

📧 Support

15. How can I contact you?

You can reach us via email at [your email here], and we will get back to you as soon as possible.

16. I entered the wrong address — what should I do?

Please contact us immediately. If your order has not yet been shipped, we can update the address.

17. I didn’t receive a confirmation email

Please check your spam or junk folder. If you still can’t find it, contact us and we will resend it.

🚨 Safety & Trust

18. What if there is a problem with my order?

Your satisfaction is very important to us. If anything isn’t right, please contact us and we will do our best to resolve the issue.

19. Are your products high quality?

Yes, each item is carefully selected to ensure a premium and elegant gifting experience.